Refund policy

RETURNS & REFUNDS

Your experience matters to us. If something isn’t right with your VIOR order, we’re here to help.

RETURNS & EXCHANGES

You may request a return or exchange within 14 days of receiving your order. Products must be unopened, unused, and in their original condition, with packaging and any seals intact. Eligible returns are handled at no additional cost.

For hygiene reasons, opened or used toothpaste cannot be returned for a change of mind or flavour preference. This does not affect your rights if a product is defective.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your product arrives damaged, has a faulty dispenser, or is not what you ordered, please contact us promptly. Defective or nonconforming products may be returned or exchanged within 30 days of delivery, at no additional cost—even if opened to discover the issue.

For qualifying defective-product claims, we will provide a replacement or refund, according to your choice, within one week of receiving your request. Refunds are returned through the original payment method.

HOW TO REQUEST A RETURN

Contact us with your order number or proof of purchase and a brief description of your request. If there is a product issue, photos can help us resolve it.

Email: Vior.worldd@gmail.com
WhatsApp: +20 111 888 1842

Please contact us before sending any items back so we can arrange the return.

AMAZON PURCHASES

For orders placed on Amazon, please begin your return or refund request through your Amazon account. If you need help with a product issue, you can also contact VIOR directly.