Privacy policy

Last updated: 22 September 2026

Care is in the details. That includes how we handle your information.

This policy explains how VIOR COSMETICS (“VIOR”, “we”, “us”) collects, uses, and protects personal information when you visit vior.world, subscribe to our updates, or contact us.

INFORMATION YOU SHARE

When you subscribe or get in touch, we receive the information you choose to provide, such as your name, email address, phone number, and message.

For product or order enquiries, this may also include your order reference, purchase details, and any photographs you send to help explain an issue.

INFORMATION FROM YOUR VISIT

Our website is hosted on Shopify, which collects certain technical information when you browse. This may include your IP address, browser and device details, and how you interact with our pages.

We use this information to keep the website running, maintain its security, and understand where the experience can be improved.

HOW WE USE YOUR INFORMATION

We use personal information to:

• Respond to your questions and provide customer support.
• Help resolve product, order, and return enquiries.
• Operate, protect, and improve our website.
• Send news and offers when you have subscribed.
• Maintain records where required by law.

We process your information with your consent or on another basis permitted by applicable law.

UPDATES, BY CHOICE

When you subscribe to VIOR, we may share product launches, brand news, and occasional offers.

You can unsubscribe at any time through the link in our marketing emails or by contacting us. Unsubscribing does not affect messages needed to respond to an enquiry or support your purchase.

COOKIES & YOUR PREFERENCES

Cookies are small files that help a website work and remember certain preferences.

Our website uses essential cookies for its core functions. Depending on the tools enabled, optional cookies and similar technologies may also help us understand visits, personalise content, or measure advertising.

Where consent is required, optional technologies are used only after you agree. You can adjust your choices through the website’s cookie controls, where available, or your browser settings. Disabling essential cookies may affect some website features.

WHO HANDLES YOUR INFORMATION

We use Shopify and service providers that support our website, email communications, and customer service. Information is shared with these providers as needed for the services they deliver.

Some providers may also process information for their own purposes, as explained in their privacy policies. Details about Shopify’s practices are available at Shopify’s Privacy Policy.

Information may also be disclosed where required by law, to address fraud, or to protect our customers and our rights.

PURCHASES THROUGH AMAZON

When you purchase VIOR through Amazon, the information you provide on its platform is handled under Amazon’s privacy notice.

If Amazon shares order information with VIOR, or you contact us directly about your purchase, we use those details to support your order and resolve your enquiry. We do not add you to our mailing list simply because you purchased through Amazon.

INFORMATION STORAGE & SECURITY

We retain personal information for as long as it serves the purpose for which it was collected, including managing enquiries, resolving disputes, and meeting required recordkeeping periods. When it is no longer needed, we delete or anonymise it.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.

Shopify and other providers may process information outside Egypt. International transfers are subject to applicable data-protection requirements, including safeguards and authorisations where required.

YOUR INFORMATION. YOUR CHOICES.

Subject to applicable law, you can request access to your personal information, ask us to correct or delete it, or request that its use be restricted. You may also object to certain processing and withdraw consent where we rely on it.

To make a request, contact us using the details below. We may ask you to confirm your identity before releasing or changing personal information.

You can also raise a privacy concern with Egypt’s Personal Data Protection Center.

CHILDREN’S INFORMATION

Our website communications and subscriptions are intended for adults. We do not knowingly collect personal information directly from children. If you believe a child has shared information with us, please contact us so we can address it.

POLICY UPDATES

The current version of this policy will always appear on this page, with the date of its latest update. If a change requires additional notice or your consent, we will provide it.

CONTACT VIOR

For questions about your privacy or requests concerning your information:

VIOR COSMETICS
Email: Vior.worldd@gmail.com
WhatsApp: +20 111 888 1842